Service operator
StarMatch (starmatch.pl) is provided by:
- NRMConsulting Maciej Miernicki
- Legal form: a sole proprietorship (jednoosobowa działalność gospodarcza) entered in the Polish Central Registration and Information on Business (CEIDG)
- NIP (tax identification number): 5871727423
- Business / correspondence address: Wały Jagiellońskie 28/30 lok. 2, 80-853 Gdańsk
The business is entered in the Centralna Ewidencja i Informacja o Działalności Gospodarczej (CEIDG), the Polish Central Registration and Information on Business, which is maintained by the minister responsible for the economy. You can verify the entry free of charge at https://ceidg.gov.pl using the NIP shown above.
How to contact us
You can reach us by email — this is the fastest way to get a response:
- General questions and support: kontakt@starmatch.pl
- Data protection and privacy matters (access, deletion, other GDPR rights): privacy@starmatch.pl
- Complaints (reklamacje): kontakt@starmatch.pl
We answer consumer complaints within 14 days, on a durable medium (normally by email). If we do not respond within that period, the complaint is treated as accepted.
Registration and supervision
The business activity is registered in CEIDG (see above); CEIDG is the competent register for the operator as a sole entrepreneur.
For the protection of personal data, the supervisory authority is the President of the Personal Data Protection Office: Prezes Urzędu Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warszawa, Poland. You have the right to lodge a complaint with this authority, or with the supervisory authority of your country of habitual residence in the EU/EEA.
Our legal documents
Please read these documents, which govern your use of StarMatch and explain how we handle your data:
- Terms of Service (Regulamin) — the rules for using the service, account creation and closure, complaints, and consumer rights.
- Privacy Policy — what personal data we process, why, on what legal basis, who receives it, and your data-protection rights.
- Cookie Policy — the cookies we use, including consent-based analytics cookies (opt-in), and how to manage your choices.
- Disclaimer — StarMatch is for reflection and entertainment only and is not professional medical, psychological, financial or legal advice.
All documents are available free of charge on starmatch.pl in a form that lets you read, download and store them.
Consumer dispute resolution
If a complaint is not resolved to your satisfaction, you may use out-of-court methods of resolving consumer disputes. In Poland you can turn to the Wojewódzki Inspektorat Inspekcji Handlowej (Provincial Inspectorate of Trade Inspection) or to a powiatowy (miejski) rzecznik konsumentów (district/municipal consumer ombudsman). General information is available from the Office of Competition and Consumer Protection (UOKiK) at https://uokik.gov.pl.
Note: the EU online dispute resolution (ODR) platform was discontinued by the European Commission in 2025 and is no longer available.